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Monday, April 23 • 11:40 - 12:30
The Service-Delivery Review: The Missing Agile Feedback Loop

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Though the standard agile feedback loops -- product demo, team retrospective and automated tests — provide valuable awareness of health and fitness, many teams and their stakeholders struggle to find a reliable way to understand an important area of feedback, including their level of agility: the fitness of their service delivery. This session introduces the service-delivery review as the forum for this feedback. Participants will learn the basics of how to conduct a service-delivery review and the benefits, as well as typical fitness metrics. The context will be for software-delivery teams but the lessons will be applicable for any team, group or department that provides a service.

Video: The Service-Delivery Review: The Missing Agile Feedback Loop

avatar for Matthew Philip

Matthew Philip

Director, Global Talent and Capability, Thoughtworks
Matt Philip is the Director of Global Talent and Capability at ThoughtWorks. He has worked in software development as a coach, trainer, quality advocate and facilitator, helping organizations and teams to improve themselves and business outcomes. He is especially passionate about the Kanban method, continuous improvement and motivational design. He is also one o... Read More →

Monday April 23, 2018 11:40 - 12:30
Wilkes 1

Attendees (26)