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Monday, April 23 • 11:40 - 12:30
The Service-Delivery Review: The Missing Agile Feedback Loop

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Though the standard agile feedback loops -- product demo, team retrospective and automated tests — provide valuable awareness of health and fitness, many teams and their stakeholders struggle to find a reliable way to understand an important area of feedback, including their level of agility: the fitness of their service delivery. This session introduces the service-delivery review as the forum for this feedback. Participants will learn the basics of how to conduct a service-delivery review and the benefits, as well as typical fitness metrics. The context will be for software-delivery teams but the lessons will be applicable for any team, group or department that provides a service.

Video: The Service-Delivery Review: The Missing Agile Feedback Loop

avatar for Matthew Philip

Matthew Philip

Director of Delivery, 1904labs
As a capability cultivator, organizational fitness coach and workplace activist at 1904labs, Matthew helps organizations and teams continuously become fit for their purpose. He is especially passionate about building learning organizations and creating humanizing and engaging work... Read More →

Monday April 23, 2018 11:40 - 12:30
Wilkes 1

Attendees (26)