It's a constant challenge. How can we help people beyond our Agile bubble to understand what we're up to? Whether we're communicating with executives, with customers or with other people, we need to be heard in order to deliver great work. But too often, they just don't seem to get it, despite it being so... obvious!!!
What if there was a different way of seeing the problem? Experience from fields as diverse as education, mediation and sales suggests that the key may be to say less, listen more, and to build a better model of the person's world.
In this highly-interactive session, you will:
- Learn about “the nearest thing FBI negotiators have to a Jedi mind trick” for building trust quickly and easily
- Find out how to use this approach to develop psychological safety in working relationships, especially those which cross organisational and cultural boundaries
- Hear how it has been used to reduce conflict and misunderstandings while maintaining the creative tension that’s essential to innovation
- Experiment with the technique in a series of lightning - and enlightening - conversations
- Make a plan to apply all of this straight away.
Video & Slides
